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Who are Police Community Support Officers (PCSO)?

Police Community Support Officers are also known as PCSOs. PCSOs are not police officers but they are employees of the police authority. The Police Reform Act 2002 outlines the many powers given to PCSOs. They often support the work of police officers, although they also patrol streets, assist in crime scenes and major events and can provide help to members of public directly. They work within neighbourhood police teams and they are on foot patrol much of the time. PSCOs can be distinguished from police officers because PSCOs will be wearing clothing that clearly displays their role – PCSO or Police Community Support Officer. Much of their work is within the community. Their role involves getting local residents to express their concerns about crime, anti-social behaviour and other issues affecting them. PCSOs get local residents involved by going from door-to-door delivering flyers to invite residents to attend neighbourhood policing meetings.

What powers are given to PCSOs?

PCSOs have powers to deal with many issues. These are:

Neighbourhood policing meetings

PCSOs distribute flyers door-to-door inviting residents to discuss local issues involving crime and anti-social behaviour. Each neighbourhood should have a dedicated team, the area that each team covers vary. The teams are made up of PCSOs, police officers and special constables. The meetings are held with residents who have attended. The discussions focus on local issues and concerns.

Approaching and contacting PCSOs

When PCSOs are on patrol they can be stopped by citizens for urgent or non urgent concerns. Citizens can also contact PCSOs by phone, e-mail or make an appointment to meet them at an arranged time. Although PCSOs are available to be contacted, citizens should contact the emergency services in an emergency situation.

Each neighbourhood policing team should have their own website which should be updated regularly with local information. On the website, the kind of information that should be available to citizens are contact details of PCSOs, when and where the next neighbourhood policing meeting will take place, the priorities that police will take that have been discussed and agreed. There should also be information about the action that police are taking to deal with the issues raised by citizens and neighbours. The website should also display statistical information relating to local crime and crime maps. There is also information available which should tell citizens about how to get involved in local issues and concerns and prevent crime.

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