Football Season Tickets and the Unfair Terms in Consumer Contract Regulations

Football Season Ticket

What is a football season ticket?

A football season ticket is a ticket which is purchased to enable a supporter to attend the home matches of a particular club throughout the entire season. Payment will be made up front at the begging of the season and the holder will also be granted rights to apply for other matches such as away fixtures and cup finals.

Will I be required to sign a contract to purchase a season ticket?

As is customary for many consumer purchases when you purchase a football season ticket you will be required to accept the terms and conditions of sale. If you purchase the ticket in person you will be required to acknowledge the terms and conditions by signature or if you purchase them over the internet you will be required to accept the terms and conditions by ticking a specific box before your purchase.

Unilateral terms and conditions

The terms and conditions will be unilaterally agreed. This means that they will be the standard terms and conditions of sale of which that business operates on and you will not be able to alter any of the terms. If you do not agree with the terms and conditions of sale then you will not be able to purchase the season ticket.

Is there any legislation which relates to the terms and conditions of a football season ticket?

As is the case with all terms and conditions which are agreed unilaterally and which affect the rights of consumers the Unfair Terms in Consumer Contract Regulations 1999 will come into play to protect the rights of consumers.

The Unfair Terms in Consumer Contract Regulations

What are the Unfair Terms in Consumer Contract Regulations?

The Unfair Terms in Consumer Contract Regulations protect consumers against unfair standard terms in contracts that they make with traders.

The Unfair Terms in Consumer Contract Regulations can protect consumers from terms that reduce their statutory or common law rights and that seek to impose unfair burdens on the consumer.

Who can take legal action to prevent these terms?

The Office of Fair Trading along with certain other bodies can take legal action to prevent the use of such terms which are seen as unfair under the Regulations.

Application of the Regulations

Have these Regulations ever been applied to the terms for football season tickets?

There have been two strong cases whereby the Office of Fair Trading has taken action against Premier League football clubs in relation to their season ticket conditions placing the consumer at an unfair advantage.

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For more information on:

  • Access to tickets for high profile matches
  • Different seats provided
  • Claim brought by the Office of Fair Trading
  • What response did the club make in this case?
  • Clear and upfront information
  • What is the case if I lose my ticket or if I wish to get a refund?
  • Will this only apply to the clubs who have been approached by the OFT?