Currently in the United Kingdom there is a large amount of consumer issues involved with the motoring industry. Consumers will deal with different entities such as dealers or distributors in relation to different aspects of the motoring industry such as new cars or used cars.
Accordingly it is imperative that consumers are given some form of protection. This is provided for by the Code of Practice of the Motoring Industry.
The Code of Conduct of the Motoring Industry deals with the conduct of the following individuals:
The Code of Practice of the Motoring Industry deals with the following aspects of the motoring industry:
A copy of the Code of Practice of the Motoring Industry can be obtained from the Retail Motor Industry Federation Ltd.
One of the main issues dealt with by the Code of Practice of the Motoring Industry is in relation to new cars. For example:
Often when individuals purchase used cars there is much more scope for them to be ripped off or to be given a bad deal. Consequently dealers of used cars have requirements which they must adhere to under the Code of Practice of the Motoring Industry but also under the Trade Descriptions Act 1968 and the Sale of Goods Act 1979 ensuring the following:
It is good practice for a dealer of used cars to pass on any information concerning the car’s history which may have been provided by previous owners of the car. Important information can include the likes of any service records provided by previous owners.
A dealer of used cars should also carry certain pre-sales inspections in order to provide the customer with a pre-sales information report.
The dealer should ensure that this report is displayed in a prominent place in the car.
Any warranties provided by the manufacturers should be drawn to the customer’s attention and must not restrict the customer’s right to pursue other remedies against the dealer or manufacturer.
A warrant is capable of being transferred to subsequent owners of the vehicle meaning that the customer should also be able to take the car to any franchise dealer for that car manufacturer in order to have repair works carried out.
It is also possible for the warranty period to be extended in the situation whereby the car is off the road for an extended period of time following repairs or in the situation whereby faults have reoccurred following repairs.
When an individual takes a vehicle in for major repairs then a firm quotation is required to be given rather than an estimate.
Furthermore there should be no attempt to exclude liability for loss or damage to the car or its contents during repaid. Adequate insurance should be provided to cover such loss or damage and repairs should be guaranteed for a specific mileage or period.
The Code of Practice of the Motoring Industry lays down a complaints procedure in accordance with the following:
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