Tour operators demanding additional money for holidays

Under the Package Travel, Package Holidays and Package Tours Regulations 1992, commonly known as the Package Travel Regulations, a tour operator or travel firm is allowed to ask for additional money from a consumer in certain circumstances.

A package holiday is a holiday comprising of 2 or more pre-arranged components which will usually comprise of transportation to and from the destination and accommodation at the destination. It may also consist of other significant tourist services.

When can additional amounts be asked for?

A tour operator or travel firm should not ask for payment of any additional sums unless the contract stated that a price increase may be made.  

The contract should also state the circumstances in which a price increase would be made, state how the price increase is calculated and explain what part of the increase will be absorbed by the tour operator or travel firm. The price increase should be expressed as a proportion of the cost of the holiday, excluding the cost of insurance and any amendment charges. 

If the contract does not set out this information then the tour operator or travel firm is not entitled to ask for an additional payment. 

The terms of a contract relating to a holiday can generally be found at the back of the brochure and/ or on the booking confirmation form.

What additional amounts can be asked for?

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For more information on:

  • Can a tour operator or travel firm pass on all price increases to a customer?
  • What if I don’t want to pay the additional sums asked for or I can’t afford to pay them?